New season, new look

As fall continues to roll out the red, orange and yellow carpet for winter, here at the hill, plans are firming up to welcome you back for this “unique” snow season.

Downhill skiing and snowboarding, by their nature, are excellent winter activities to pursue this year. Not only do participants get to play in the ample room and beauty of the great outdoors, our activities inherently include separation as part of our etiquette, and face and hand coverings are standard equipment. In fact, once you strap the timber on and make some turns, this season will look much like any other.

Of course, there’s more to day at the hill than what happens on the hill, and this is where guests will notice the majority of the changes we’ve made — from how you plan your day with us and how you move in and around the chalet — as we work to balance traditional off-slope amenities with the well-being of all our guests.

Most notably, limits imposed by government health authorities for indoor capacities and physical distancing require that we carefully monitor and coordinate indoor traffic. To this end, we are adding a number of outdoor amenities to increase our service footprint and minimize your need to use the chalet. Once inside, expect to see the different sections of the chalet — ticketing, food-service, rentals, snow school, and lockers — to be self-contained, with line-ups for each being routed outside when necessary.

We’re confident we have made positive changes that foremost ensure everyone’s well-being while preserving the key elements to make your visit with us memorable. As the winter season draws nearer, we will dive deeper into some of the changes listed below, so stay tuned. 

Now, bring on the snow!

Plan ahead…

Buy ahead. Buying your lift tickets online is your surefire way to arrive and avoid disappointment as tickets sold daily from the window may be limited.

Make reservations. All guests, including pass holders, must book ahead for contact tracing purposes. Daily lift tickets purchased through our website automatically include the reservation process.

Learning starts online. Our camp, program, and private lesson booking process will begin through our website and no instruction will be booked at the hill.

On your arrival…

Arrive ready to hit the hill. Chalet access will be limited, arriving dressed and ready to hit the hill will ensure your day starts as quickly as possible.

Check in on arrival. All guests must check-in to confirm their attendance. To shorten wait times, additional outdoor ticket windows are being added and during peak times, a dedicated check-in for season pass holders will be provided. 

Once on the hill…

An earlier start. On weekends and holidays, look for the first lift to now start at 9am, 30 minutes earlier than past seasons with additional lifts opening at short intervals thereafter.

Pick the right ride. When the option is available, please reserve quad lift use for families and social groups, and use double lifts for singles and pairs.

Heading inside?

Red light, green light. Chalet traffic will be directed, and access will be limited to ticket/pass holders and restaurant patrons.

Clean as a whistle. Staff will be following enhanced cleaning schedules and sanitation practices of high contact areas throughout the day.

Pack it out. To minimize indoor traffic, indoor bag and gear storage will not be available with the exception of those who have rented lockers.

Nature call? For those simply needing a washroom break, additional outdoor washroom facilities are being added at the base of the hill.

Keep it moving. The claiming or reserving of tables will not be permitted.

Let’s do lunch!

Please wait to be seated. Chalet food service will be restaurant-style this year with directed seating and wait staff. 

Dine al fresco. We’ve increased our outdoor dining capacity adding a new takeaway window and heated dining tent behind the chalet, along with additional picnic tables provided around the base of the hill.

Brown bagging it? Outside food will be not permitted in the chalet or assigned seating areas.

Finally, it goes without saying…

Stay social, keep apart. Maintain 2m/6 feet of distance from any guest not in your immediate social circle.

Cover up. Wear your face covering while indoors, using the lifts, and when proper physical distancing is not possible.

Well-being trumps welcome. While we’re eager to see everyone again, if you are (or have been in contact with someone) experiencing symptoms associated with COVID-19, or have been outside the province in the last 14 days, please do not attend the hill or any camps, programs, or lessons.

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