Online Ticket Sales Policies
Once you complete a purchase, your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. All tickets and passes are subject to the restrictions described in the product description and/or pickup instructions.
We do not guarantee weather or other conditions, open terrain, number of operating lifts, or availability of foodservice.
Credit will not be given for any unused Purchases and cannot be used toward any future Purchases.
Tickets are not delivered by mail. Once your purchase is confirmed, we will provide you access to an electronic voucher. You must print the voucher and present it at the ticket office to claim your tickets. The Purchaser whose name appears on the voucher must redeem the ticket(s) in person with a valid photo ID.
Ticket Cancellation Policy
Refunds or credit will be extended for tickets/rentals that can not be redeemed on their assigned date for the following reasons:
Closure mandated by the provincial government or health authorities to curb COVID spread; or
Closure due to adverse weather conditions making use of the facilities unsafe.
All other cancellations or changes to your ticket or rental qualify for credit only and must be made by contacting us at 705-754-2298 or by email. We will process your credit and provide instructions to reserve your new visit date and redeem your credit through our online store.
Season Pass Cancellation Policy
In the event were are faced with an extended closure(s) mandated by either the provincial government or health authorities, we will extend a credit for the 2021/22 season equal to the days lost, based on a season average of 80 operational days.
Snow School Policies
Camps/Programs — For 2020/21 we are offering a full “No questions Asked” refund for any cancellations made prior to Dec. 1 for Christmas/ New Years Camps, Dec 15 for our 7-week Program and Feb 15, 2021 for March Break Camp.
After the above dates, for cancellations prior to 48hrs prior to the start day of camp, we give a credit in the form of a Sir Sams gift certificate. If you require a refund onto a credit card, a $25 administration fee will be charged.
Cancellations less than 48hrs prior will be determined on a case-by-case basis.
Missed lessons will not be made up.
Private Lessons — If you cannot attend your lesson, please call no later than 9:00am the day of your lesson to let us know or you will be charged for that lesson. If you reach voicemail, please leave a message for Snow School. If you are a “no show” for a lesson there will be no opportunity for a make-up or refund. Lessons cancelled prior to 9am on the lesson day can be rescheduled for another day or a credit can be given to you in the form of a Sir Sam’s gift certificate. If you require a refund onto a credit card, a $25 administration fee per lesson series will be charged.